Reports to: Managing Director/General Manager/Branch Manager/Manufacturing Manager

Supervises: Quality Control staff if any.

Main objectives: Responsible for the broader planning for the future direction of the organisation in terms of quality.

Typical functions and responsibilities:

  • Assist and encourage the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of an organisation’s resources.
  • Assist in the identification of formal standards and regulatory codes appropriate to the organisation’s needs.
  • Assist with the documentation of processes and operating procedures.
  • Liaise with customers to monitor perceptions regarding the organisation’s quality and timeliness.
  • Provide input into reports on the effectiveness and suitability of the management system.
  • Advise on and may deliver training relating to quality programmes and objectives.

Typical qualifications and experience: A technical or trade background in the area being controlled and a detailed knowledge of the production process involved in manufacturing the company’s product. A Certificate (or Diploma) in Quality Assurance.