Reports to: Shop Manager/Branch Manager

Supervises: Sales Assistants, advertising, display employees

Main objectives: Plans and organises a department within a shop dealing with more than one class of goods. Directs three or more employees engaged in selling goods.

Typical functions and responsibilities:

  • Organise and control the work of supervisors and staff and may direct the engagement and training of staff.
  • May be responsible for buying within a budget allocation for which he/she is accountable.
  • Liaise with suppliers and negotiate purchase price and sets selling prices.
  • Ensure sales and gross profit targets for the departments are met.
  • Ensure the shop is full and appealing throughout the hours of trade, and that stock levels are controlled appropriately.
  • Assist with selling.
  • Effectively resolves all customer related enquiries / complaints.

Typical qualifications and experience: May have tertiary qualification. Has extensive retail experience.