Reports to: Sales Manager, Regional Sales Manager

Supervises: Service Personnel

Main objectives: Ensure that after sales service is conducted efficiently and promptly, having regard to customer goodwill and future company income.

Typical functions and responsibilities:

  • Implement company policies and service procedures and make recommendations for amendments which will assist and improve field operations.
  • Provide field technical services to customers in compliance with service contract requirements.
  • Work with sales support/marketing team to identify all customer contract renewals and builds plan for the renewal of those contracts.
  • Supervise service and warranty administration.
  • Assess product performance with customer satisfaction of the products or equipment.
  • Prepare an annual service budget and operate within expenditure guide-lines established.
  • Supervise field and workshop staff activities.
  • Oversee the preparation of client invoices.

Typical qualifications and experience: Trade background followed by post trade qualifications with at least 5 years experience including two at a supervisory level.