Reports to: Regional Sales Manager

Supervises: May supervise Sales Representatives

Main objectives: Maintain budgeted sales levels through the development of business with existing customers and the establishment of new accounts within a designated territory.

Typical functions and responsibilities:

  • Call on prospective customers.
  • Maintain contact with customers in relation to their requirements.
  • Inform customers of supply and price trends and assist in inventory control.
  • Make company services available to customers as appropriate.
  • Keep informed on new products and other general market information of interest or value to customers.
  • Secure and renew orders, determine price within guidelines, arrange delivery dates and other matters to facilitate sales.
  • Refer complaints to appropriate company departments and follow-up to ensure customer satisfaction.
  • Maintain a sales programme within the territory based on customers’ estimated requirements and sales targets.
  • Check on competitive activity and report significant developments to management.
  • Assist in the training of sales trainees.

Typical qualifications and experience: Detailed understanding of sales techniques and organisation’s policies. Thorough knowledge of company’s products/services.

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