Reports to:Customer Services Manager, Supervisor, Regional Sales Manager, Sales Manager, Office Manager

Main objectives:To service customers’ needs with respect to placing orders, organising delivery of goods or provisions of services.

Typical functions and responsibilities:

  • Deal with inbound calls or outbound and service calls.
  • Liaise between customer and company to ensure customer receives required products/services.
  • Liase between departments to ensure product/service is provided to customer’s specification.
  • Handle and rectify customer enquiries and complaints.
  • Follow up enquiries by sending information or forward enquiries to relevant departments.
  • Maintain good customer/company relations.
  • Maintain database records or documentation.

Typical qualifications and experience:Extensive procedural and product knowledge, skills in dealing with customers.